Additional rules information
Upon completion of booking, we send you a voucher which has confirmation of your reservation, house address, manager contact and our contact information on it. Please confirm that you have received the voucher. WE STRONGLY RECOMMEND THAT ALL GUESTS DO HAVE THIS VOUCHER PRINTED IF YOU ARE ARRIVING AT DIFFERENT TIMES. Please make sure everybody has the house address as well.
RENTER CODE OF CONDUCT
Primary Renters are those making and managing the booking and must be at least 20 years of age, on the date of arrival, to check-into the property without adult accompaniment.
Check-in time is 2PM EST and check-out time is 12PM EST. Requests for early check-in and/or late check-out will be handled on a case by case basis, pending on the availability of the rental property at the time of check-in and/or check-out.
Valid passports of all RENTERS, that is, those whose names are on the VIP2Cuba voucher, must be presented at the time of check-in. Only RENTERS are permitted to stay in the rental property. Should any RENTER listed on the VIP2Cuba voucher wish to invite outside GUESTS into the rental property, he or she must provide the Rental Property Management with the names of the GUESTS before they are invited to enter the premise and are allowed to use the rental properties’ facilities. The Rental Property Management reserves the right to allow or deny the entry of said GUESTS.
All children under 4 years of age, at the time of check-in, are able to stay free of charge when using existing bedding. All children over 8 years of age, at the time of check-in, will considered as an adult.
The maximum allowance per bed is 2 persons, regardless of age. This amount cannot be exceeded.
Alcoholic beverage service is restricted to those who are 21 years of age or older, at the time of check-in, with valid identification. Property management has the right to refuse alcohol without valid identification.
The rental property has a zero tolerance policy in which it can refuse to admit or refuse service or accommodation in the house or may remove a person who:
– While on the premises of the rental property acts in an obviously intoxicated or disorderly manner.
– Destroys or threatens to destroy house property, including the property itself
– Causes or threatens to cause a public disturbance
– Refuses or is unable to pay for accommodations or services rendered by the Rental Property Management
The Rental Property Management and owners take zero responsibility should any illegal or illicit activates be conducted by any Renters or Guests within the house and reserves the right to contact and report any such activities to the respective authorities such as the Cuban Immigration and Cuban Police Department. The Renter is responsible for such activities of all persons who are on the VIP2Cuba Voucher, registered Guests that have been approved by Rental Property Management, and any person who does not fall into these two categories but are in anyway affiliated with the Renter and/or approved Guests.
The Rental Property Management may limit the number of persons who occupy a particular guest room in the house, based on the number of beds within and the ‘2 persons/bed maximum’ rule, and has the right to allow only registered Guests of the property to use its facilities. That is, only registered Guests are allowed to occupy or share a bed within the property so long as it does not exceed the ‘2 persons/bed maximum’ rule.
Any person (Renter, approved Guest, affiliate of Renter and/or Guests) who negligently or intentionally causes damage to the rental property, or any furniture, furnishings, and property within the house, shall be fully liable for all damages sustained by the Rental Property Management and staff, including but not limited to the property’s loss of revenue resulting from the inability to rent while damage is being repaired.
All property interiors, including guest rooms, are 100% non-smoking. A $200 CUC cleaning fee will be charged to any guest who violates the no smoking rule.
Pets are not allowed due to concerns that some guests have allergic reactions towards pet dander and due to the threat of ticks and fleas.
The Rental Property Management reserves the right to conduct housekeeping services everyday between the hours of 8:00AM EST to 4:00PM EST at a time convenient to them.