By accessing and using the website www.vip2cuba.com, and any other subdirectories, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this websites particular services, you shall be subject to any posted guidelines or rules applicable to such services. These guidelines and rules may be subject to change at any moment in time. All such guidelines or rules are hereby incorporated by reference into the TOS. Any participation and usage of this site and its services will constitute acceptance of this agreement. If you do not agree to be bound by the above by, please do not use this site and its services.
Vip2cuba.com is an online platform offering apartments, houses, rooms or other accommodation (“accommodation”) available for rent that the websites users are able to see as offers. VIP2Cuba itself does not offer any accommodation; rather, it acts as an intermediary between users who are looking to become renters and property management and owners who intend to rent their property. Terms of rent are concluded exclusively between the Rental Property Management providing the accommodation (“RPM”) and the user renting the accommodation (“Renter”). Although VIP2Cuba itself is not a party to the terms concluded between the website’s users, it is entitled to act as a representative for the RPM with the authority to conclude agreements on his/her behalf. However, the RPM and the Renter are themselves responsible for satisfying their own contractual obligations. RPM have the right to install their own house rules, or terms and conditions, to the agreement of the accommodation they are renting that do not affect the General Terms and Conditions of VIP2Cuba. If the use, as a Renter, chooses to enter into an agreement with the RPM for booking an accommodation, the Renter agrees and understands that they will be required to abide and accept any terms, conditions, rules, and restrictions provided by the RPM for the particular accommodation in question. RPM and Renters are responsible for their adherence to the provisions governed by public law, including municipal codes regarding property rental.
After making an inquiry on any property housed on the website, the user will receive an email response usually within 24 hours (but not always) indicating an estimate for the total cost of the user’s requested stay. This total amount is comprised of the total rent, credit card fee, processing fee, and any applicable taxes; all of these items are subject to change at any moment in time. Once the user confirms the total amount by submitting payment to VIP2Cuba, by way of the channel chosen during the booking process, for the indicated non-refundable deposit, as indicated on the estimate provided by VIP2Cuba, the user will be entered into an agreement as the Renter with the RPM for the requested dates. VIP2Cuba collects the deposit money from the Renter on behalf of the RPM and pays out the appropriate amount, as discussed by the RPM and VIP2Cuba, in a timely manner after the Renter’s deposit is collected. The Renter is then required to submit payment for the full balance to the RPM on his/her first night’s arrival to the agreed upon property on the agreed upon date, as indicated by VIP2Cuba’s voucher, PLUS a $200 USD damage deposit that is to be paid in full to the RPM upon arrival to the rental property. VIP2Cuba is not responsible for administering the payment of the security deposit or for any claims declared by the RPM. If an extenuating agreement has been made between VIP2Cuba and the Renter to collect payment in full, that is for all nights stay, VIP2Cuba will pay the appropriate amount, as discussed by RPM and VIP2Cuba, in a timely manner after the Renters payment in full is collected.
Since VIP2Cuba’s online platform facilities bookings between Renters and RPM that may deal in different home currencies, foreign currency conversions may be required to satisfy the rental agreements between the Renters, RPM, and VIP2Cuba. Currency conversions are calculated based off Set Exchange Rates, that is rates that are set by one or more third parties at the time of the currency conversion is being conducted, plus an Exchange Rate Markup, that is an added mark up to the Set Exchange Rate that VIP2Cuba imposes to cover its holding costs and foreign currency risk. This is installed due to the fact that the exact exchange rate realized by VIP2Cuba, during the time of transaction from the issuing bank varies from what is posted on third party sites to what is actually realized. Users of the website vip2cuba.com are prohibited from circumventing the above booking and payment process.
If a user who has paid the deposit amount, and thus has entered into an agreement with the RPM for the dates and total payable amount as shown on the VIP2Cuba voucher, wishes to cancel the booking, he or she must express so immediately in written format to info@vip2cuba.com. The deposit is non-refundable and thus the user will be forfeiting the deposit. In the event the RPM wishes to cancel a booking, the Renter will be paid back their deposit and fees in full to ensure no monetary penalty will be incurred by the Renter. VIP2Cuba will help the renter find alternative accommodation to the best of their ability.